Privacy Policy

Introduction

BigWater (“we,” “our,” or “us”) built the BigWater app as a free service. This SERVICE is provided by BigWater at no cost and is intended for use as is. By choosing to use our Service, you agree to the collection and use of information in accordance with this privacy policy. The personal information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible on our website, unless otherwise defined in this Privacy Policy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our mobile app (“App”) or website (“Website”). Please read this policy carefully. By using our App or Website, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We collect information from you when you use our App or Website, including but not limited to:

Personal Identifiable Information (PII): Name, email address, phone number, location, payment information, etc.
Non-Personal Information: Device type, browser type, IP address, operating system, usage patterns, etc.
Cookies and Tracking Technologies: We may use cookies, web beacons, and similar technologies to enhance your user experience, analyse trends, and gather statistical data.

How We Use Your Information

We may use the information we collect from you for the following purposes:

Provide Services: To provide and improve our services and user experience.
Account Management: To create and manage your account on our App or Website.
Customer Support: To respond to your inquiries, resolve issues, and provide support.
Marketing and Promotions: To send promotional content or updates, with your consent, about our services, products, or offers.
Analytics: To analyse usage trends and improve the functionality and performance of our App or Website.
Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

Data Protection and Security

We take the protection of your personal information seriously. We implement reasonable technical and organizational measures to safeguard your data from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, secure servers, and regular security audits.

Despite these efforts, no method of transmission over the Internet is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We may share your data with trusted third-party service providers who assist us in operating our App, Website, or business (e.g., payment processors, cloud storage providers, analytics services). These third parties are required to keep your information confidential and may not use it for any other purposes.
Legal Compliance: We may disclose your information if required to do so by law, regulation, legal process, or government request.
Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your personal data may be transferred as part of that transaction, but we will notify you before your data becomes subject to a different privacy policy.

Third-Party Links

Our App and Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Your Rights and Choices

You have certain rights regarding your personal information. These may include:

Access: You can request access to the personal data we hold about you.
Correction: You can request that we correct any inaccurate or incomplete data.
Deletion: You can request that we delete your personal data, subject to legal or contractual obligations.
Opt-out: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in the emails or contacting us directly.

Children’s Privacy

Our App and Website are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal data from a child under 13, we will take steps to delete that information.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

For any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: info@bigwater.io
Last Updated: March 2025